Technical Support Associate for LogStar

Job description

• Provide Technical Support to the teams within the organization and to external clients.
• Managing ticketed query system
• Ensuring comprehensive database of queries and resolutions is kept up to date.
• Managing and updating technical documents & procedures
• Assisting with system integrations
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Ability to develop required reports as per the requirement in Excel

Required Candidate profile

• Good understanding of L1 support programming
• Good understanding of SQL server database & queries.
• Good verbal and written communication skills
• Willing to work in rotational shifts

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