ENVECON’S 24X7 IFS GLOBAL SERVICE DESK
Let us take care of your day-to-day operational ERP issues while you can focus on the strategic business needs of your organization.
Get access to a team of experienced IFS ERP experts through our 24x7 IFS services desk with packages simplified and tailored to your business needs. Our Service desk is the gateway to all your IFS ERP requirements from a single window. Manage and support your end to end IFS needs from a bouquet of services available from the day you sign up with us.
There is no need to sign up for long term maintenance contracts. Operating models, from product support to end-user assistance, can be designed as per your preferred IT set up.
Envecon provides complete, unhindered accessibility to support with qualified, organized and dedicated workforce 24x7 for 365 days with multiple support packs to choose from • Hourly Based • Ticket Based • Priority Based • Comprehensive Support
Post ERP implementation, support and governance is required to ensure
KEY AREAS WHERE WE CAN ASSIST
Operating Models can be designed as per client's preferred IT set up
END USER ASSISTANCE
- Transactional Query
- Handholding and Process Walkthrough
- Master Data Main
- Modification within the existing design with respect to transaction/functionalities/sub modules or module
- Designing of new process
- Devlopement and maintainance of new customized MIS/Reports
- Modification of standard objects which were not part of existing design
our standard operating procedures, operating manuals and service delivery tools incorporates ITIL based process flow.
Key Features• Manage all custemer requests - issues, enhancements, queries • Adhere to Service Level Agreement • End-to-end service management • Quality intiatives • Cost-effective service delivery model
- Reduced Cost, Risk, and Complexity with personalized advice and optimized performance improvements.
- Global Support through a worldwide organization and access to expertise for your critical issues 24x7.
- Maximized Return on investment with rapid resolution of critical problems and proactive issue avoidance.
- Optimized Uptime with ongoing information about patches and workarounds available for your installation.
- Full Control through the whole lifecycle with in-depth analysis when you plan to modify your system.
- Efficient Handling of corrections or customizations with structured information about your environment.
What We Serve In IFS?
Why Envecon ?
Envecon's close partnership with IFS helps us to deliver best-in-class services across application platforms. Our IFS practice delivers ERP lifecycle services leveraging our diverse business experience backed by technology expertise and deep industry knowledge.
Most importantly our experience on IFS implementations in more than 50 countries worldwide, helps us in understanding country-specific statutory requirements and process variations. On the other hand, we deliver solutions with measurable outcome and value to our customers. This helps them to achieve targeted business objectives as well as deliver on strategic IT initiatives.
Interested in more information?
Engage with our SME’s, Distinguished Engineers and Integration Specialists who have worked with hundreds of clients to build winning strategies.