Let us take care of your day-to-day operational ERP issues through our 24×7 IFS Service Desk while you can focus on the strategic business needs of your organization. Get access to a team of experienced IFS ERP experts through our IFS Support Desk with packages simplified and tailored to your business needs.
Our IFS Support Desk is the gateway to all your IFS requirements from a single window. IFS Service Desk manages and supports your end to end IFS needs from a bouquet of services available from the day you sign up with us.
There is no need to sign up for long term maintenance contracts. Operating models, from product support to end-user assistance, can be designed as per your preferred IT set up.
Envecon provides complete, unhindered accessibility to IFS support with qualified, organized and dedicated workforce 24×7 for 365 days with multiple IFS support packs to choose from
• Hourly Based
• Ticket Based
• Priority Based
• Comprehensive Support
Post ERP implementation, support and governance is required to ensure
KEY AREAS WHERE WE CAN ASSIST
Operating Models can be designed as per client’s preferred IT set up
OUR STANDARD OPERATING PROCEDURES, OPERATING MANUALS AND SERVICE DELIVERY TOOLS INCORPORATES ITIL BASED PROCESS FLOW.
Key Features
• Manage all customer requests – issues, enhancements, queries
• Adhere to Service Level Agreement
• End-to-end service management
• Quality intiatives
• Cost-effective service delivery model
Reduced Cost, Risk, and Complexity with personalized advice and optimized performance improvements.
Global IFS Support through a worldwide organization and access to expertise for your critical issues 24×7.
Maximized Return on investment with rapid resolution of critical problems and proactive issue avoidance.
Optimized Uptime with ongoing information about patches and workarounds available for your installation.
When you plan to modify your system there will be full Control through the whole lifecycle with indepth analysis.
Efficient Handling of corrections or customizations with structured information about your environment.
WHY ENVECON ?
Envecon’s close partnership with IFS helps us to deliver best-in-class IFS services across application platforms. Our IFS practice delivers ERP lifecycle services leveraging our diverse business experience backed by technology expertise and deep industry knowledge.
Most importantly our experience on IFS implementations in more than 50 countries worldwide, helps us in understanding country-specific statutory requirements and process variations. Also we deliver solutions with measurable outcome and value to our customers. This will help them not only to achieve targeted business objectives but also to deliver on strategic IT initiatives.
