IFS 24x7 Service Desk - Envecon

Global IFS Service Desk 24X7 – L1, L2 and L3 support

We help you to grow your business exponentially

Let our proven Service Desk take care of your IFS support requirements, while you focus on your core business, be it L1, L2 support or any CRIM requests. Flexible contracts to cater to short-term or long term contracts or just one-off requirement. Envecon is your one stop shop for all IFS Services

Few highlight of our 24x7 IFS Services Desk

  • Data Issues
  • Bug Fixes
  • Coordination with IFS Training
  • Quick Reports
  • Crystal Reports
  • Configuration
  • Upgrade

  • Data Reconciliation
  • L2 Support
  • Access Rights Control
  • Help Desk – Telephonic support
  • Patch management including deployment
  • Modifications
  • Lobbies
  • Interfaces
  • L1 Support
  • Source Code Management
  • Audit
  • Database support, health check, administration, backups, restoration, tuning and many more

Many large customers are availing Envecon’s 24x7 IFS Desk Services for the smooth functioning of their business

Largest Hydro Power generation company in India
Largest International Container Terminal
Largest manufacturer of fuel dispensers
Indian Multinational with focus on water- treatment for municipal and industrial users
3rd largest Information and Communication Technology Distributor in India
An Indian state-owned largest aerospace and defense Manufacturing company

Why Envecon:

  • Global Service Desk L1, L2 and L3 support including source code management to 70+ customers
  • Zippy, a powerful service desk tool for tracking, prioritizing, and solving customer support tickets
  • No need to sign up for long term maintenance contracts
  • Flexible, customized packages according to the customers’ business needs
  • Envecon maintaining Day-to-day Support quality assurance by having Right resource skill matrix which help to maintain First time Right (FTR) > 80% and Defect Density < 2.4% by adhering the client’s laid out process.
  • IFS service and database monitoring and health check-up for both on-premise and azure instances
  • Preventive maintenance
  • Report layout modification and development
  • Maximum number of certified consultants, developers and support teams.
  • Dedicated resources working for customers with onsite and offshore model

Zippy for tracking, prioritizing and solving customer support tickets:

  • 24 X 7 service desk
  • L1/L2/L3 Support
  • Source Code Harvesting and Managed Services
  • Ticket Logging system for tracking and monitoring
  • Templatized solutions for lower cost of implementation and rapid deployment using industry best practices

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