Envecon - 24x7 Service Desk

Global IFS Service Desk 24X7 – L1, L2 and L3 support

We help you to grow your business exponentially

Let our proven Service Desk take care of your IFS support requirements, while you focus on your core business, be it L1, L2 support or any CRIM requests. Flexible contracts to cater to short-term or long term contracts or just one-off requirement. Envecon is your one stop shop for all IFS Services

Few highlight of our 24x7 IFS Services Desk

Data Issues
Bug Fixes
Coordination with IFS Training
Quick Reports
Crystal Reports
Configuration
Upgrade

Data Reconciliation

L2 Support

Access Rights Control

Help Desk – Telephonic support

Patch management including deployment

Modifications

Lobbies

Interfaces

L1 Support

Source Code Management

Audit

Database health check

Database backups, restoration and tuning

Database support and many more

Some of the largest customers across the Globe using Envecon’s Technical Support Services for more than 10+ years

Largest Hydro Power generation company in India

An Indian state-owned largest aerospace and defense Manufacturing company

Largest Manufacturer of Fuel dispensers

Indian Multinational with focus on water- treatment for municipal and industrial users

3rd largest Information and Communication Technology Distributor in India

Largest International Container Terminal

Why Envecon

> Global Service Desk L1, L2 and L3 support including source code management to 70+ customers

> Zippy, a powerful service desk tool for tracking, prioritizing, and solving customer support tickets

> No need to sign up for long term maintenance contracts

> Flexible, customized packages according to the customers’ business needs

> We maintain day-to-day support quality assurance by having appropriate resource skill matrix

> We maintain First time Right (FTR) > 80% and defect density < 2.4% by adhering the client’s laid out process

> IFS service and database monitoring and health check-up for both on-premise and azure instances

> Preventive maintenance

> Report layout modification and development

> Maximum number of certified consultants, developers and support teams

> Dedicated resources working for customers with onsite and offshore model.

Struggling with strategy for business growth?

Schedule a 30-minute discovery call with our team right away!