Field Service Management

IFS Field Service Management offers the most complete service lifecycle management solution. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

Customer outcomes with our FSM implementation includes:

  • • 20% increase in equipment uptime
  • • 33% improvement in technician productivity
  • • 35% reduction in drive time
  • • 81% improvement in SLA compliance
  • • 300% increase in ratio of technicians to dispatchers
Mobile field service
Enabling field engineers to locate replacement parts, raising invoices for new jobs, or providing customer quotes on site, etc.
Dynamic scheduling
Provides visibility, scheduling optimization and planning of mobile resources while maximizing service margins.
Spare parts, warranty and service contract management
From returns and warranty management to repairs and service parts, automate and decrease costs, improve service performance with IFS solutions.
Service contract management
Create, execute, revise, monitor and administer service contracts from initial quoting & pricing, to automatic renewal and billing.
Reverse and inventory logistics management
Optimize inventory and automate reverse logistics to increase repair business profits, enhance warranty business & decrease inventory costs
IoT solutions
Provides alerts and automates the service request creation, schedule and dispatch process and cuts time spent on manually scheduling everyday service jobs for technicians.

Envecon provides end-to-end services including implementation, all development requirements including customization, reports & interfaces; proof of concepts, hosting services, 24*7 support, managed services.

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