Enterprise Service Management

Automate and Streamline Your Service Processes

IFS Enterprise Service Management (ESM) provides service organizations with complete end-to-end management, reducing overall expenditure with multiple vendors and providing unrivaled efficiency and automation with a fully integrated solution that addresses all aspects of the service chain from backend to frontend. It simplifies service processes, while providing asset focused businesses with a complete service solution including complex Maintenance Repair and Overhaul (MRO).

Envecon as a strong IFS partner offers a complete service life-cycle management solution in IFS for diverse service industries. The solution set consists of service management functionality and highly specialized best-of-breed software for field service, schedule optimization, mobile service, reverse logistics and more.

Solution Capabilities

Mobile Workforce Management

Designed to provides a real-time, end-to-end solution, that provides visibility, scheduling optimization and planning of mobile resources.  It works towards your specific service management goals and KPIs. Also explores What-if scenario, enabling strategic team explore different scenarios, more quickly and more accurately Solution can cater: Dynamic scheduling engine, Target based scheduling, Predective analytics , Advance resource planning, Route optimization software.
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Service Management

Addresses all aspects of the service chain from backend to front end. A end-to-end solution, reducing overall expenditure with multiple vendors and providing unrivaled efficiency and automation with a fully integrated solution. Provides extensive service and asset management capabilities with all the benefits of a comprehensive ERP system. Solution can cater: Maintenance, Repair and overhaul, Enterprise asset management.
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Field Service Management

Support field service from every angle with optimized workforce scheduling and mobile apps. Field Service Management solution for service businesses that manage large volumes of service calls each day. It focuses on the management of work orders, contracts, warranties, parts, and the scheduling of mobile resources. Solution can cater: Contact center , Dynamic scheduling , Mobile field service, service contract management, Warranty management , Spare parts management , Service project management and Cloud deployment.
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