Gartner has predicted that the total number of interconnected devices to cross the 30 billion figure by the year 2020. The implications of living and working in such an interconnected environment are numerous and, in some cases, life-changing. To begin describing the impact of IoT in field services, field technicians are connected to their equipment and headquarters in real-time via their mobile devices. This is changing the way technicians respond to service requests, as well as the manner in which these diagnostics are performed.
As a matter of fact, working alongside IoT, the field service industry has established interoperability across devices, applications and platforms, transforming the very nature of the technician’s role and function in the field. Combined with the IoT, field service professionals stand to gain substantially from the integration of machine-to-machine communications with their toolkit. Subsequently, professionals could go beyond scheduling and dispatching technicians, and move onto equipping all levels of the industry with rich communication and reporting abilities.
The predictive analytics in today’s business environment via IoT field service has made it possible to diagnose and address issues before they occur. This results in savings of time and money, apart from improving upon the customer’s level of satisfaction. Enterprises implement IoT solutions to reduce their operational costs for their business, for instance, solutions for factory automation solutions. The nature of savings is aligned quite closely to consumer ‘happiness’, as the conditions that strengthen customer service are also representative of opportunities that help reduce costs.