Customer Self-Service

Empower your customers. Boost support center productivity.

Put your customers in control with the latest self-service solutions. From virtual assistants, chatbox and digital portals to knowledge bases and speech recognition, IFS can deliver the optimum self-service solution for your business.

Technology has transformed the way people interact with service businesses – no longer do customers expect to wait in call queues to speak to someone about their queries. Consumers and business customers alike expect to have the freedom and the tools to track their orders, resolve their problems and view the information they care about, themselves. Using natural language processing, customers get immediate resolution of their requests while relieving agents of the burden of repetitive time-consuming tasks. From virtual assistants, chatbox, portals, knowledge bases and dynamic FAQs to automated calls, email and chat, Envecon can deliver the optimum self-service solution for your business.

Service Management Solutions

Workforce Scheduling and Planning
Optimize your productivity and deliver real-time service
Field Service Management
Complete, connected IFS field service management from Envecon
Mobile Field Service
Transforming field worker productivity
Contact Centre and Customer Engagement Software
Faster smarter customer engagement
Reverse Logistics and Depot Repair
Maximize efficiency. Improve visibility.
IoT - Internet of Things
Operationalize and Optimize

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