Managing customer relationship lifecycle is important as many companies today need to deliver seamless customer experience after the sale is made, collaborating with them on engineer-to-order, configure-to-order or service management processes. IFS Customer Relationship Management solution provides a unique solution, consolidating relevant customer data from across the organization alongside contact center channels and adding case management and other CRM functionality as required. This helps customers to transform their front office and deliver real-time customer engagement. Thus, enabling customers to profitably manage their customers lifecycle and improve service through a 360-degree view of what is going on with each customer.
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