Customer Relationship Management

Comprehensive Crm for Your Business

Managing customer relationship lifecycle is important as many companies today need to deliver seamless customer experience after the sale is made, collaborating with them on engineer-to-order, configure-to-order or service management processes. IFS Customer Relationship Management solution provides a unique solution, consolidating relevant customer data from across the organization alongside contact center channels and adding case management and other CRM functionality as required. This helps customers to transform their front office and deliver real-time customer engagement. Thus, enabling customers to profitably manage their customers lifecycle and improve service through a 360-degree view of what is going on with each customer.

Benefits:

  • Provides services and products that are exactly what your customers want
  • Offer better customer service
  • Cross selling products more effectively
  • Help sales staff close deals faster
  • Retain existing customers and discovering new ones
  • Simplify marketing and sales processes
  • Leverage industry-specific best practices for competitive advantage

Solution Capabilities

Best-Practice Process

Take advantage of best-practice solutions within your industry, while at the same time, have the power to mold your CRM solution to meet your specific needs.
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Easy-To-Use Graphical Environment

Easy to learn and use for first-time or infrequent users. The graphical environment enables you to quickly and efficiently create a customised solution for your business. Customer Relationship Management solution includes a powerful, yet easy to use process manager with pre-defined industry CRM process templates that help reduce costs and improve return on investment.
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Auto-Updation

Easily and quickly create a customized solution for your business and automatically roll out changes to remote users and gain better insight into the customer experiences you provide.
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Global Solution

Manage the customer interaction chain from the sales lead, through the sales cycle, to the ongoing support and service of the customer. Our sales and service concept allows a business to focus on where it adds value to the customer through product, service and support. Its multi-lingual, allows to create unique solution to differentiate your business from the competition.
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