Contact Centre and Customer Engagement Software

Faster smarter customer engagement

Empower your service staff and transform customer engagement with omni-channel contact center and customer service agent desktop solutions from IFS.

To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex.

IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains.

Service Management Solutions

Workforce Scheduling and Planning
Optimize your productivity and deliver real-time service
Field Service Management
Complete, connected IFS field service management from Envecon
Mobile Field Service
Transforming field worker productivity
Customer Self-Service
Empower your customers. Boost support center productivity.
Reverse Logistics and Depot Repair
Maximize efficiency. Improve visibility.
IoT - Internet of Things
Operationalize and Optimize

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