Increase customer satisfaction, reduce service cost with Customer Service Portals

Supply chain is becoming global. Ports & Terminals are the main gateways from which this supply chain moves. Any delay in containers, causes big disruption in customer’s supply chain.

To plan in advance and avoid any disruptions in supply chain, customer expects to get container status 24×7 and from anywhere in the world. With advent of mobility and internet, they expect it to be available on mobile or tab.

Thousands of containers move in and out of terminals every day. With increased competition, terminals are interested in achieving customer loyalty through high customer satisfaction.

Traditional and manual customer support process costs lot of money.  Also it is error prone.  With customer expectations of 24×7 support and sometimes in multiple, languages, terminals have to either spend lot of money or risk of losing unsatisfied customer.

Interestingly, most of the information is available in Terminal Operating System in real time. But without limited access to this information, it remains in information island.

The best solution to increase customer satisfaction, reduce cost is to develop a Customer Self-service Portal.  Such a portal accesses customer required information in real time from TOS and other systems like Billing etc. Such portals are secure, have multi-lingual abilities and available 24×7. Also can be accessed from anywhere from world and from any device.  It can send SMS or emails to customer either on request from customer or pro-actively.

Below is the broad architecture of the customer self-service portal

integration

 

 

 

 

 

 

 

 

 

 

 

 

Such a system can be enhanced further to show details like,

  • Special Service request Management
  • Container hold/released related information
  • Showing billing information
  • Payment processing
  • Internal Management reporting

customr -tablet

Such Customer Self-Service portals greatly reduce support costs.  At the same time it increases customer satisfaction and loyalty

Port Community:  What’s In It for them ?

Shipping business has many critical and external components such as shipping companies, customs, CFS (Container Freight Stations) and more.All actions of these organizations need to happen in synchronized fashion for smooth supply chain flow.  This can happen only if right information is available at right time.

Customer service portal is a foundation to seamlessly connect with whole port community. Portal can be integrated with shipping lines systems to provide greater visibility of cargo to customer. Information like import availability, container booking and delivery information can be shared through portal.

It can be integrated with Customs, CFS and Trucking companies so that real time information, billing information can flow seamlessly.Also payments can be processed through this systems with direct update to accounts receivables in financial systems.

Why Envecon ?

Developing such a system needs intimate understanding of Ports and Terminal business.  Besides it also need deep functional understanding of TOS and it’s data structures. Envecon has extensive and end-to-end experience with ports and terminals in 32 countries.  This makes

Envecon expert and most capable IT service provider in Ports & Terminal space. Customer Service Portals also requires data to be pulled in real time.  Since the application is web-based, security, performance and customer experience becomes more critical. Envecon has proven technical abilities in this space.

Explore Envecon’s SAP Service Portfolio

 

Why SAP for Asset Intensive Industries

Assets lock up huge capital in asset intensive industries like Ports & Terminals, Logistics, Mining, Power, Telecom etc.  Assets include cranes, trucks, furnaces, transformers, communication towers, cables and more.

Unplanned and reactive maintenance caused by break-downs increases costs, employee stress and hurt organization’s reputation in customer’s mind.

Any cost saved in capital assets, due to use of better utilization of existing assets directly increases profit. So is any cost saved in maintaining assets.

Multiple assets work in synchronized fashion to generate throughput. Unplanned downtime in any one asset affects total throughput. Planning asset performance,  MRO# Inventory and human skills is a complex process.

Any asset intensive industry deserves capable asset management software, well mapped business processes and a well trained team.

Why one Single IT Platform for The Organization ?

As depicted in below diagram, all asset management processes have impact in other key areas like Finance, Materials, Procurement, Payroll etc.

Asset management sap

Why Not a Standalone Asset Management System ?

Standalone Asset Management Systems fail miserably because of :-

  • Huge integration requirement with other systems
  • Master data harmonization and synchronization efforts
  • More diverse skills requirement due to multiple technologies
  • Additional upgrade efforts due to multiple applications
  • Sub-optimal license uses
  • More hardware requirement
  • Higher IT maintenance cost
  • Higher training costs

It is expensive, risky and frustrating to have bunch of systems, try to integrate those to weave a one single solution.

Why SAP ?

From leading Fortune 500 organizations to small organization with vision trust SAP for their business areas. SAP is the de-facto leader in Enterprise Applications areas for last 40 years. With rapid addition of functionality and technology, excellent ecosystem including fabulous support,  SAP is increasing this lead.

Besides strong EAM functionality, SAP brings in-depth functionality and exciting roadmap for every aspect of organization. This includes, Finance, Costing, Materials Management, Procurement, HR, Payroll, Analytic, Service & Support and more.

By choosing SAP, organization avoids unconnected and unaligned set of applications. SAP offers screen simplification and personalization for easy acceptance by users. SAP can be implemented in phases as per organization priorities.

In summary, SAP provides One Single Solid Platform for Whole Organization!

Why SAP for Enterprise Asset Management ?

Below diagram shows End to End coverage of business processes for SAP Enterprise Asset Management (EAM)

SAP asset management

Following are some of the strengths of SAP EAM,

  • One organization, One Platform !
  • Simply unmatched depth in EAM functionality
  • Avoids information islands
  • Minimal integration risks and costs
  • Economies of scale (Licenses, Services)
  • Economies of skills (Skills, Trainings, Employee Portability)
  • Solid platform for Master Data Management Initiatives
  • World’s leading mobile field service functionality with Syclo Works Manager
  • Ready integration with world class SAP Analytic for real time visibility

SAP EAM contains the key Maintenance Planning and Scheduling functionalities to support successful asset or equipment maintenance.

Why Envecon ?

Selecting powerful application is just half the job. Success needs service partner, who understands pain areas, processes and best practices in asset intensive industries.  Also service partner should have intimate functional and technical knowledge of SAP.

Envecon, with it’s immense global domain experience, End-to-End SAP capabilities and solid Project and Change Management experience is very well placed to deliver full benefits to your organization.

Envecon has ready SAP EAM Template as an accelerator. Template also  includes Analytics and Mobile workforce management functionality. This enables quick implementation, predictable duration and optimized cost.

Envecon’s ready SAP template for Asset Intensive industries helps organizations for faster ROI and predictable outcomes.

Summary :

Building makeshift enterprise solution using multiple unconnected and disparate applications is extremely risky and costly for organization. Organization need one solid platform which offer end to end Best-in-Class functionality.  SAP is a natural and only choice in this regards.

Implementing SAP needs experienced hands. With its global experience, intimate domain knowledge, SAP expertise, Envecon is well suited for successful delivery and adaptation of SAP based solution.

Envecon has SAP Global Template for asset heavy industries. Global Template makes sure that a proven solution is quickly adjusted to specific business requirement. It reduces project duration and costs.  It makes things predictable and smooth.

Fuel Cost Optimization with SAP Fleet Management

Fuel managemnet sap

Fuel cost is a major cost in any asset intensive industry. A lack of cohesive Fuel Management squeezes business profitability and increases maintenance cost. SAP is capable of  covering all major business scenarios in Fuel Management resulting in higher profitability.

Disorganized fuel management results in following pain areas,

  • Uncertainty of available stock with risk of stock-out
  • No real time view of the inventory with high working capital locked up
  • Manual data entries prone to error and manipulation
  • More manpower efforts & costs
  • Inaccurate vehicle wise consumption data
  • Increased cost of fleet operations and maintenance
  • Reduced visibility of fleet operations

Solutions from SAP Fuel management with core integration to other key modules like Finance, Procurement with exhaustive Business functionalities to cope up will remove all pain areas.

In one of the recent SAP implementation for terminal, Envecon implemented SAP Enterprise Asset Management (EAM) and Fleet Management. In terms of Assets,Terminal had large fleet of Reach Stacker, Empty Handlers and Rubber Tyre Gantry (RTGs),Trucks to be managed efficiently.

Why SAP?

SAP is one solid platform for whole organization.  SAP has in-depth functionality in each of area to take care of any business requirement like,

  • Enterprise Asset Management(EAM) capabilities with Add-on functionalities
  • Storing integration capabilities e.g. RFID and Mobile Device Tracking for Fuel Consumption & Refilling of fuel
  • Easy to use personalizable screens
  • In-depth fleet management functionality
  • Seamless integration to finance, materials management, procurement etc.
  • World class mobility solutions like Syclo Works Manager
  • Exhaustive ready reports covering MIS aspects

Client was looking for Managing Fuel consumption with optimized inventory with detailed tracking/reporting for each fleet. Envecon successfully streamlined the Business processes with the functionalities in SAP. Some Key Areas client needed attention were,

  • Higher Fuel cost ,
  • Inaccurate demand
  • No Fuel consumption monitoring
  • Increased cost of operations
  • Inadequate visibility on fleet operations

Envecon Contribution:

Below are the Envecon key contributions:

  • Efficiently managed processes for buying fuels considering Buffer stock, Minimum/Maximum quantity to order depending on consumption pattern.
  • Stock Projection/Stock (Fine-Tune Inventory Insight) Management.
  • Measurement counters and integration with RFid’s at Fuel stations for Mileage/consumption analysis,
  • Route configuration for cost optimization for redundant trips and to avoid unnecessary wear and tear for equipment’s.
  • Integration to RFid’s and integration with all Base modules e.g. FICO, MM
  • Pre-defined Auto Refilling with RFid tag for all equipment’s
  • Comprehensive reports including Trip sheet, Mileage, Vehicle operating cost, Consumption Analysis.

Benefits:

Following are some of the Benefits realized after Implementing above solutions:

  • Equipment level consumption analysis,
  • Improved Operational Efficiency,
  • Minimize Reconciliation work by accessing integrated information and real-time reporting
  • Reduced fuel costs
  • Reduced cost of fleet operations and maintenance
  • Centralized monitoring of fleet operations with Improved visibility

Summary:

Fuel is a major cost in any asset intensive industry. It locks up sizable working capital and requires manpower to manage. Automating and integrating the full process have many benefits.

SAP has strong Fleet management capabilities coupled with inventory management, procurement, finance and integration. Automating and integrating full process surely provides visibility, savings and efficiency.

Implementing  SAP fleet management with implementation partner who understands your domain will result in substantial savings, reduced pollution and increased usable life for the fleet.

SAP EWM – a next generation Warehouse Management System along with Yard Management

SAP-Extended Warehouse Management (EWM) is designed to manage complex logistics execution in supply chain. EWM efficiently handles all internal process of a warehouse efficiently – goods receipt and goods issue, complex cross-docking, slotting, packing and shipping logistics, as well as cross functional activities such as LSP (Logistics Service Provider) integration, labor management and analytics.

Additionally, SAP EWM offers:

  • Cross-docking (planned and opportunistic)
  • Yard management is new functionality in EWM with LES and RF integration
  • Dynamic cycle counting
  • Easy Graphics Framework for better reports and analytics
  • Labor management including integration with SAP HCM as a new functionality in SAP EWM
  • Graphical warehouse layouts
  • Batch and serial number management
  • Slotting, rearrangement and kitting

Figure below illustrates How EWM Added functionalities covers pain areas from Traditional WM:

SAP EWM

ASP Extended Warehouse Management

Best-in-class Warehouse Management solutions includes:

  • Inbound/Outbound processes with Putaway/Picking optimization process.
  • Slotting and Rearrangement for a product
  • Yard Management to monitor and manage vehicles.
  • EWM Quality Inspection function
  • Cross docking enables the products or HU’s from goods receipt to goods issue without putaway occurring in between.
  • Value Added Services(VAS) for packing products, labelling, or kitting
  • Packaging & Replenishment
  • Environmental Health and Safety (EH & S) provide support for the proper handling and storage of hazardous substances in the warehouse.
  • Support of mobile data entry/scanning devices (RFid) is an integral function in EWM
  • Labor Management provides a series of functions that can be used to plan labor times and resources in your warehouse more effectively with integration with SAP HCM
  • Wave Processing,Kitting to Stock/Order & Reverse kitting for Outbound deliveries.

Why SAP?

SAP EWM System controls and optimizes logistics processes across the entire supply chain and ensures higher transparency through seamless integration with the SAP ERP system.Thus SAP becomes one single platform for all Logistics Organizations covering all verticals.Envecon expertise have In-depth knowledge and Business exposure to Implement any SAP functionality.

Key Benefits:

SAP EWM – a next generation Warehouse Management System , a highly standardized and efficient warehouse management system for manual and automated warehouse solutions with following key Benefits:

  • High warehouse productivity / efficiency
  • High inventory accuracy
  • Reduced labor costs
  • Better customer service
  • Flexible modelling of warehouse processes
  • Stock and process transparency
  • Optimization in storage planning and process execution
  • Seamless integration of Automation (RF, RFID, Pick-by-Voice)
  • Integration in the overall SAP Logistics Solution
  • Maximized storage capacities
  • Reduced IT Supports needed for logistics

Summary:

It’s time to adopt next generation warehousing automation techniques & achieve continuous improvement in supply chain execution.Implementing SAP EWM by leveraging warehousing system without spending too much effort & time will definitely turns into Financial,Strategic and Operational Benefits.

Reduce Procurement Cost with SAP-Supplier Relationship Management

In today’s economy, companies need to do more with less and do it faster and more efficiently than ever before.Procurement executives always face daunting challenges like,

  • Standardised and streamlined practises for procurement of goods and services
  • How to reduce procurement costs by closing the loop from source to pay?
  • How to automate operational processes to increase efficiencies?
  • Has our department got greater visibility into supplier relationships and performance?
  • What are the different ways to boost procurement processing and cycle times?
  • Can we minimize paper-based transaction and realized saving from spot sourcing?

SAP Supplier Relationship Management (SAP SRM) provides you with innovative methods to coordinate your business processes with your key suppliers and make them more effective. SAP SRM enables you to optimize your procurement strategy, to work more effectively with your supplier pool, and thus to gain long-term benefits from all your supplier relationships.

Why SAP SRM?

SAP SRM’s Procure-to-Pay will help you stay flexible by ensuring control and compliance between your vendors, contracts, regulations, buyers, and finance organizations. You can scale your resources to dynamically manage suppliers, processes, budgets, approvals, and payments on a global basis. SAP SRM Procure-to-Pay comes with Best-In-Class features that are automatically updated with each new release. SRM can be handled cloud base as well as in unified SAP On-premises.

Key solution in SAP SRM:

Across the SAP install base, companies today are looking to transform their purchasing function from tactical procurement to strategic supply management.

  • Innovations for Operational sourcing: Shopping Cart Modifications, Embedded Supplier Analytic & Enhanced Bid Comparison to determine awards.
  • Contract Life cycle Management to support full contract management process for contract execution and compliance.
  • Innovation for Contract Management: Electronic signature, advanced clause change support, Bar-code generation for contract documents, e-RFx & e-auction.
  • Spend Analysis identifies saving opportunities by enriching, classifying and analysing company spend data.
  • Supplier Life-cycle Management, Order collaborations, Collaborative Invoice to Pay & Commodity Management.

Following Diagram illustrates SRM Procure-to-Pay Collaborative approach with all Stakeholders :

SAP-SRM

 

SAP SRM Benefts:

With the SAP SRM solution, SAP pre-configured business scenarios can quickly deploy and gain following benefits:

  • Proactive compliance across contracts,Processes,regulations and supplier strategies
  • Maximize value and ROI of your sourcing negotiations with fast time to value
  • Actively controls global spend with flexible management and visibility tools
  • Rapid enablement of new supplier with consolidated procurement tool that unifies all ERP’s
  • User-customizable dashboards across all aspects of managed commerce
  • Advanced contract compliance with Mobile approvals
  • Seamless receipt and reconciliation processes
  • Flexible global processes, budget checking, and approvals with dynamic purchasing groups

Summary:

SAP SRM application helps you streamline operations, improve purchasing compliance, and enhance cost management.As a result, you can manage spending while maintaining access to high-quality products and a reliable supply base.

Terminal Performance in OneView with SAP Business Intelligence

Top management of Ports & Terminals is increasingly under pressure to improve,

  • Throughput
  • Service Level
  • Asset Utilization
  • Berth Productivity
  • Truck Turnaround Time
  • Gate and Yard Operations

&

  • Profits

Typically, performance information is spread across multiple systems. Also master data is not harmonized across systems. Issue gets complicated further at Regional or Corporate level, as each terminal can have different application systems. Process to get performance status is manual, slow, error-prone and inflexible. It is also open to manipulations.

Top management may be flying blind in such situations. CEOs,COOs, Operations Heads, Commercial Heads desire to track all KPIs in one View. They want this in real-time, 24 x 7 and from anywhere.

“OneView on SAP Business Intelligence” is designed keeping this senior management need in mind.

About OneView:

OneView is designed with focus on top management’s requirement. It’s SAP version can run on proven SAP BW (Business Warehouse) and SAP Business Objects (BO).

Typically terminals have multiple systems like,

  • Terminal Operating System (TOS)
  • Billing
  • Time & Attendance (Workforce Management)
  • Remote Crane Management Systems (RCMS)
  •  Fuel Management Systems
  •  Tyre Management System
  • ERPs like SAP to handle Materials, Procurement, HR & Finance

OneView pulls data from multiple systems into SAP BW and visualizes it, using SAP BO. Below diagram depicts broad BI architecture for terminals with OneView.

SAP- OneView architecture

Out of the box Dashboards, are designed using its global experience with terminals in more than 30 countries. Also, Envecon can quickly customize OneView with its Business Knowledge and knowledge of systems used in terminals.

SAP-Oneview BO

OneView dashboards are designed for each senior role and each functional area like,

  • Operations (e.g. Berth, Shift, Crane Performance etc)
  • Commercials (Budget Vs. Actual, Break-up Cargo or Freight Type)
  • Asset Performance (MTBF, Availability, Fuel per Box etc.)
  • Finance
  • Procurement
  • Work Force Management

Dashboards are visual, impressive and easy to use.  Dashboards are  available on Mobile (iPhone, Android and Windows).

Why SAP BW/BO ?

SAP Business Warehouse (BW) and SAP Business Objects (BO) is a proven BI solution globally. It is a trusted Business Intelligence solution, being used by large global Fortune 500 companies.

SAP BW pulls data easily from any system like TOS, Billing, Time & Attendance etc.. SAP BW is scalable and offers many standard extractors. It has in-built functionality for data cleansing, massaging and summarizing.  BW can be based on Oracle or MS SQL database technology.

For turbocharged performance, management can choose SAPs in-memory HANA database.  HANA can run 1,000 times faster than conventional technology. It helps top management in complex situations like predicting asset failures or future maintenance costs.

BW can easily combine  data from different systems to give single source of truth.  E.g. Moves from TOS and Maintenance Data from EAM Systems.

SAP BW and BO do not need SAP ERP and can run with any ERP or other systems..

OneView dashboards based on SAP BO are,

  • Impressive
  • Can be Real-Time
  • Capable of doing What-If Analysis  e.g. Impact of price hike
  • Intuitive and User-friendly
  • Can be accessed from anywhere on mobile

OneView Benefits:

OneView on SAP BI bring following benefits to top management of Ports & Terminals,

  • Terminal Performance in all areas at a glance
  • Get single view from multiple systems
  •  Access it on mobile from anywhere on the go
  • Impressive Dashboards
  • Meaningful and relevant KPIs
  • Tracks performance against targets
  • Can be easily customized for any specific business need
  • Enables quick decision making

Envecon’s Contribution

Envecon is known for it’s terminals domain expertise globally. Envecon brought following strengths to OneView,

  • Global experience in serving terminals in 30+ countries
  • Understanding of top management requirement
  • Understanding of IT systems used in terminals and its data structures
  • Technical capabilities of SAP BW and SAP BO

Summary:

“What’s Measured, Improves !” said management guru Peter Drucker.

Top management is responsible for tracking terminal performance accurately and in real time. It is responsible for reacting with quick and right decisions.

OneView with its impressive dashboards with relevant KPIs from multiple systems enables top management to track entire terminal performance from anywhere  and take right decisions.

For more information please contact sales@enveconit.com

Save Tyre Cost, Increase Asset Utilization with SAP - Fleet Management

Save Tyre Cost, Increase Asset Utilization with SAP – Fleet Management

Tyre related cost is a significant cost element in asset intensive industries like Ports & Terminals,  Mining and Transportation.  Any savings in tyre costs straight away adds to bottom line of the organization.  For the same reason, COOs  and Maintenance Heads spend lot of energy and time in optimizing tyre management.

Unoptimized tyre management results in following pains,

– High tyre costs due to high wear and tear

– Unplanned stoppage of cranes or vehicles

– Wasted time of asset operators

– Unplanned load on maintenance team

– Lower utilization of expensive assets

– High fuel consumption, costs

– High pollution and carbon footprint

– High maintenance costs

– Reduced safety

– High tyre inventory locking up higher working capital

An efficient tyre management system with in-depth functionality and seamless integration to other areas is needed to  remove all the pain.

Recently Envecon implemented SAP Fleet Management and Enterprise Asset Management(EAM)  in one of the leading Container Terminal.  Terminal had large fleet of Reach Stacker, Empty Handlers and Rubber Tyre Gantry (RTGs).

Why SAP ?

SAP ERP is a de-facto leader in Asset Intensive industries. Below are some of the strengths, which makes SAP a preferred choice of Asset Intensive Industries,

– Solid Enterprise Asset Management(EAM) capabilities with Add-on functionalities

– Predictive, Condition based, Time based and Reactive maintenance strategies

– Easy to use personalizable screens

– In-depth fleet management functionality

– Seamless integration to finance, materials management, procurement etc.

– World class mobility solutions like Syclo Works Manager

– Exhaustive ready reports covering MIS aspects

– Easy data extractors for Business Warehouse(BW)

– Impressive Dashboards and analytics  in Business Objects (BO)

Client had high tyre and maintenance costs. Envecon successfully optimized  by streamlining this area with SAP.  Client had,

– Homegrown tyre management system with limited functionality

– No integration with Finance, Materials management, Procurement etc.

– Inaccurate and unrelated master data between systems (e.g. Material code)

– No visibility into maintenance plan, tyre inventory, procurement

Envecon Contribution:

  • Tyre is created as an equipment with link to Material Master.
  • Measuring point/counters  for distance travelled
  • Tyre Procurement with serial no. functionality for better traceability & FIFO Logic.
  • Tyre retreading process with External Vendor by Subcontracting PO
  • Refurbishment process with or without serial number for tracing tyres retreading status
  • Tyre life calculation with performance expectancy ratio
  • Removing the tyre from vehicle & Re-Installation in another vehicle (Rotables)
  • Tyre History by Usage, details of the vehicles, period, position and  Total distance travel
  • Complete visibility into warranty
  • Scrapping through Dismantle process
  • Unique Global approach for Tyre Inventory Policy

Benefits:

Following are the some of the benefits realized after implementation of SAP

  • Planned and proactive maintenance
  • increased asset utilization
  • Increased fuel efficiency
  • Tyres  maintained  as per manufacturers specifications
  • Reduced accidents, and the associated downtime and costs for repairs
  • Optimized tyre Inventory with releasing working capital
  • Effective utilization of Tyre performance with life expectancy, decision on retreading etc.

Client is opt for implementing SAP Fleet Maintenance-Tyre Management to cover end to end functionality for better efficacy, Control on Capital being locked up in Inventory and less maintenance cost with better management reporting.

Summary:

Tyre cost is a major cost component in Asset intensive industries. SAP has in-depth and easy to use functionality to take care of any business requirement.  Implementing SAP with proper domain understanding and business requirement reduces tyre management costs and pay high ROI.

SAP HR in Multi-System Environment

SAP HR in Multi-System Environment

Many organizations use SAP along with other external HR systems. For e.g. Organization Structure, Employee Data Management & Payroll are done in SAP HCM(HR) but time management is managed in external systems to record Clock  in & Clock out  information, Leave & Leave quota information.

This can be due to legacy or partial implementation of SAP HR.

Following are some the reasons for existence of multi-system environment,
  • Resistance to change due comfort  with legacy systems
  • Legal issues
  • Overwhelm due to  breadth and depth of SAP HR functionality
  • Reluctance towards new processes or functionality
  • Poor change management during implementation
  • Tendency to avoid investment in additional training
  • Part implementation of SAP HR Functionality
Pains of multi-system environment include,
  • Manual work
  • Errors
  • Correction efforts
  • Un-harmonized master data
  • Data discrepancy, duplication and inconsistency across the multiple systems
  • Delayed processing
  • Possible employee dissatisfaction and legal issues

SAP ECC Human Capital Management (HCM) has exhaustive functionality. It is capable of handling all HR processes of complex organization anywhere in the world.

Capable implementation partner and organizational maturity is essential to realize full potential of SAP-HCM.

For one of the European client of Envecon, multi-system was unavoidable.

Human Resources department users were not fully aware of SAP capabilities and preferred status quo for some time. External systems also included Workforce Management,  Time and Attendance and localized HR system being used for 20 years. Also payroll was outsourced.

ENVECON VALUE ADDS:

Envecon studied end-to-end HR  processes spread across multiple systems and being done manually. Envecon identified opportunities of automation and integration. Also identified possible master data harmonization and synchronization issues.

Envecon developed  interfaces which will automate synchronization of data elements of already existing system with SAP system. Employee details, Time Data, Payroll Data & Organisational Data are some of the elements which were synchronized across systems.

Envecon developed following interfaces in HR,

Inbound Interfaces : Data coming to SAP from external system

  1. SAP and  Microster WFM for Leave application data
  2. SAP and  Biometrics for Clock-In Clock-out Data
  3. SAP and STATUS HR for Organisational Management Data
  4. SAP and STATUS HR Personal details of Employee

OutBound Interfaces: Data going from SAP to external system

  1. SAP and Microster WFM for Leave Balance
  2. SAP and Microster WFM for Personal information Data.

Automatic email notification was generated. In case of  any data error, an email notification with log was sent to stakeholders.

SAP Process Orchestration (PO) was used for achieving integration .

BENEFITS REALIZED:

Below are some of the benefits realized,

  • Smooth integration of all HR Systems and processes
  • Better realization of SAP HR potential
  • Automation for Data flow & Synchronized systems
  • Data consistency without manual intervention
  • Easy identification of error hence assures accuracy
  • No manual efforts involved
  • Quick and correct information availability to management

Client is planning an incremental  SAP HR implementation to utilize full functionality, reduce number of systems and maintenance cost.

CONCLUSION:

Reducing multiple systems by utilizing full functionality of SAP Platform  is the best option. If  multi-systems are unavoidable then tightly integrating all systems and processes using SAP Process Orchestration (PO) is the next best option. It saves time, money and lot of pain.

 

Benefits of SAP HR and Biometrics Integration For Ports and Terminals

Ports & Terminals operate 24×7. Employees includes sub contactors, daily workers, temporary workers and staff.

In most situations, attendance details transferred to HR department periodically. Manual entries in payroll system are done, one entry at a time, for thousands of workers and staff. This procedure is tedious and not 100% accurate.

For one of our client in Ports & Terminals domain, Envecon recently implemented SAP successfully. Our client had 7000+ staff including management, permanent employees, contractors, sub-contractors and daily wage earners. Client had 230 combinations of pay structures.

HR team was stressed beyond limits with data recording, validation and payroll processing. They faced risks like,

  • Inflated attendance & salary cost
  • Fraudulent access gained by staff/Daily wage employees
  • Forged ID card Pin/Passwords
  • Difficulty in tracking leaves
  • Manpower efforts for maintaining attendance records
  • Inaccurate data
  • Delayed salary
  • Risk of Staff dissatisfactions & Legal Issues

Envecon implemented SAP-HR as part of bigger SAP implementation. Modules implemented in HR included Personnel Administration (PA), Organizational Management (OM), Time Management (TM) (Positive and Negative both) and Payroll.

Weekly, bi-weekly and monthly salary processing were implemented.  All 230 required payscale structures were configured in SAP HR. Payslips and employee related master data was made available on-line to all employees.

To further streamline HR processes, Envecon recommended Biometrics related attendance system. With Biometrics, employee finger print scanning was enabled in addition to ID card.

Envecon seamlessly integrated this biometrics based attendance systems with SAP-HR. Attendance data was uploaded automatically in SAP on hourly basis.

Client realized following benefits with this initiative,

  • SAP’s powerful payroll engine was utilized for complex payroll structure
  • Removal of manual attendance tracking and processing, thus saving costs
  • Data entry errors and correction efforts avoided
  • Management got near real-time status of employee attendance
  • Reduced employee costs due to genuine attendance records
  • Increased employee satisfaction because of accuracy and timely payrol

Why SAP?

Majority of companies dealing with Maritime prefer SAP HR for its,

  • Powerful payroll engine capable of any pay structure
  • Countrywise payroll processing and tax calculations
  • Strong Organization Management
  • Personnel Management and all employee data recording
  • Employee and Manager Self Service Portal
  • Strong E-recruitment along with job portals
  • Positive and Negative Time Management & Leave Management
  • Performance management
  • Strong integration with Finance and budgeting
  • Automated compensation adjustment (e.g. advances, loans)
  • Improved reporting capabilities

Envecon Value Adds

Envecon was chosen for this project due to following strengths

  • Strong Domain knowledge
  • In-depth and end-to-end SAP capabilities
  • Strong SAP integration capabilities
  • Good understanding of terminal specific IT systems
  • Proven program management capabilities
  • Optimized cost with on-site off-shore model

Summary

Well implemented SAP HR by an Implementation partner with full domain understanding and seamless integration with Biometrics provides benefits like cost savings, smooth salary processing and increased employee satisfaction.

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