- * Operations: Drive operational improvements for contact center operations, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.
- * Team management: Manage high performance teams Improve organizational efficiencies and build scalable business processe. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
- * Client Satisfaction: Ensure client satisfaction. Become Voice of the Customer Establish strong relationships with clients.
- * Account Management: Cross Selling / Upselling